Category: COVID-19

  • Business Update – 22 March 2023

    Business Update – 22 March 2023

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Why Australian banks will come out the other side of the global crisis

    According to Reserve Bank of Australia assistant governor Chris Kent, Australia’s banks are “unquestionably strong” and are equipped to handle a prolonged period of market strain. The banks are already well advanced on their bond issuance plans for the year and could defer their issuance for a while.

    Relief as Credit Suisse and UBS strike a deal

    Though not out of the woods yet, fundies feel that the UBS-Credit Suisse deal should do a great deal to curb an impending worldwide financial crisis. In an all-share deal, UBS will pay 3 billion Swiss francs ($4.5 billion) for its former rival.

    High fares and reduced capacity hurting airline recovery

    Sydney Airport’s chief executive, Geoff Culbert, blamed high airfares and reduced airline capacity for stagnant domestic passenger recovery, as the airport reported 2.7 million travellers for February.

    4.7 million Australians getting a cash boost to their social security payments

    The federal government is doing what it can to support Australians “feeling the pinch”. Singles and couples on the Age Pension, Disability Support Pension and Carer Payment will receive a $37.50 per fortnight increase, while people over 22 without children will receive a $27.40 per fortnight increase.

    Recession-proof suburbs do exist

    As economists predict Australia could fall into a recession this year, four NSW suburbs have been marked as safe from any potential downturn. Learn where they are here.

    Adelaide gets the first mobile phone detection camera

    South Australia started a pilot program where cameras are installed on some of the state’s most high-risk roads to reduce driver distraction. Drivers caught using their phones while driving won’t face penalties until next year due to a grace period.

    Virgin Australia IPO dampened amid Credit Suisse collapse

    Global banking turmoil and share market volatility could cause a delay in the planned initial public offering and relisting of Virgin Australia. It was initially scheduled for June.

    Further losses are expected this week for shareholders

    Though there are plenty of reasons for optimism as world exchanges try to recover from last week’s turmoil, experts say that shareholders should expect further losses this week.

    Government supports another wage rise but won’t say how much

    Labor says it supports another wage rise for workers. However, they have been avoiding the question of what they feel that amount should be. The government is currently finalising its submission to the Fair Work Commission’s annual wage review.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

    If you are are wanting to start a new business but have some concerns about recession or even about how to manage your finances in these tough circumstances, then please contact S & H Tax Accountants. We have very experienced staff who are always willing to assist you or advise you on any concerns that you might have. Please book an appointment today at S & H Tax Accountants, call us at 03 8759 5532 or email us at info@sahtax.com.au.

  • Business Update – 8 March 2023

    Business Update – 8 March 2023

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Inflation is still a concern as the economy slowly recovers

    Australia’s economy has recovered better than most from the COVID pandemic and is now 7% larger than before. But experts say that ongoing inflation is a continuing concern for everyday affordability.

    Mental health is a major concern as the cost of living remains high

    New quarterly figures from Suicide Prevention Australia show that 46% of Australians have reported an elevated distress level from cost of living pressures – a 5% rise on the December quarter.

    Centrelink payments set to rise to help with the cost of living crisis

    Beginning March 20, more than 4.7 million Australians will receive a cash boost to their social security payments to help them cope with the soaring cost of living.

    Demand for EVs is stronger than ever

    New data from FCAI shows that Australian EV demand soared in February 2023 as fully battery electric vehicles made up 6.8% of the overall new car market. The total number of EVs on Australian roads is approaching 80,000 and climbing higher.

    Australian companies still shedding jobs as recession looms

    Two Australian companies have laid off hundreds of staff members due to tough market conditions. Healius, a healthcare company, has cut 500 full-time roles since the Covid-19 pandemic began, and Thoughtworks, a software firm, has laid off 100 employees.

    Queensland is considering legislation to keep solar panels out of landfills

    Queensland is the biggest contributor of solar waste, and the potential products set to end up in the landfill is enormous – but the opportunity for recycling or repairing those panels is also massive. New legislation is hoping to prevent those panels from going to waste.

    Affordable rent is becoming rarer and rarer

    The number of properties listed for rent for less than $400 per week has almost halved over the last year, with Hobart and Darwin the exceptions.

    New super tax rules only affect the wealthiest Australians

    National Party leader David Littleproud says that raising the tax rate on superannuation balances above $3 million will affect “many mum and dad businesses, ” hoping to sell up for retirement. However, Federal Treasurer Jim Chalmers reiterated, “99.5% of Australians with super accounts will continue to receive the same rate.”

    Toblerone is no longer Swiss enough to have the Matterhorn on its packaging

    Mondelez, the US parent company of Toblerone, is moving some of its production to Slovakia. Because Switzerland has laws regulating the use of national symbols, the change could see the Matterhorn disappear from the packaging because it will no longer meet the country’s standard of ‘Swissness.’

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

    If you are concerned regarding your financial position due the various elements such as the rise of inflation or your rent is increasing day by day, please feel free to contact S & H Tax Accountants. We are a Local Accounting Service in Cranbourne, that have experienced and friendly staff  who will always help you in the best possible manner. So please book an appointment at S & H Tax Accountants today, call at 03 8759 5532 or email us at info@sahtax.com.au.

     

     

  • Business Update – 22 February 2023

    Business Update – 22 February 2023

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    What to do if you can no longer afford your mortgage

    As rates continue to rise, many Australians find themselves unable to make payments on their home. Learn what to do if your mortgage payment obligations are becoming impossible to meet.

    Woolworths expands controversial surveillance tool

    Woolworths is expanding the rollout of a controversial AI technology that helps reduce misscans at self-serve checkouts at more stores in NSW, Victoria and Queensland.

    Changes coming to superannuation rules

    Treasurer Jim Chalmers is proposing an “end to the super wars” with a new law that would see an end to early access to funds.

    Chinese airlines flying through Russia have an unfair advantage

    Since the Russian invasion of Ukraine nearly a year ago, European, Canadian, and U.S. airlines have avoided Russian airspace, making long-haul routes take longer and cost more. As China reopens and flies directly through Russia, other international airlines say they have a leg up.

    No more SMS two-factor authentication on Twitter unless you pay

    Twitter warned non-Twitter Blue users using SMS 2FA authentication that they have 30 days to switch to another 2FA method. Find out how to keep your account secure here.

    Everyone’s scrambling to get on board with AI

    With the release of ChatGPT in November, it seems that everyone’s talking about the potential of AI. Everyone from students to CEOs is trying to keep up as we figure out how this new technology fits into our lives.

    Meta follows in the footsteps of Twitter

    Mark Zuckerburg announced that Meta is launching a pay-for-verification subscription service called Meta Verified for Facebook and Instagram, much like Twitter Blue. The launch begins in Australia and New Zealand this week, with more countries to follow.

    Bitcoin is booming, but why?

    Everyone’s watching as Bitcoin continues to make steady gains in 2023. But will it climb back to $20K? Forbes has some ideas about why the price of crypto is suddenly climbing again.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

    If you need any assistance, managing your business’s accounts, please contact S & H Accountants. We are a local Accounting Service, that specializes in Bookkeeping and all Tax services. We have experienced and friendly staff, that will provide you with the best service possible.

  • Business Update – 15 February 2023

    Business Update – 15 February 2023

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    RBA governor’s statement met with confusion

    Philip Lowe will appear before the senate this week to answer for the RBA’s rate hike strategy. Last week, he said that further interest rate hikes would be necessary to tame inflation, leaving observers confused as it seems to have already peaked.

    Faster internet is on the way

    Millions of Australians will benefit from the government’s $2.4 billion funding boost to the NBN.

    ATO seeks to boost the use of eInvoicing

    eInvoicing is a digital system that allows businesses to send and receive invoices through their accounting software, eliminating the need for physical documents, scanned papers, or PDFs. However, less than 1% of businesses have adopted it.

    Households spending power decreased due to inflation

    Middle-income households are major drivers of the nation’s economy, spending over $1 trillion annually. However, the cost of living has increased significantly, increasing spending on necessities by 23 percent. That means less money to spend on anything else.

    Homeownership becomes less likely the younger you are

    Most Australians spend much of their working lives pursuing home ownership. Yet, many millennials still pay sky-high rent for small rooms. Owning anything has become further out of reach for each generation.

    Real estate auctions pick up again

    After a severe lull following the pandemic, auction volumes are gaining steam once more. The increase is attributed to the end of a holiday lull and stabilising real estate prices.

    Money laundering is alive and well in Australia

    Due to a lack of scrutiny and regulation in some professions, Australia is a facilitator for money laundering. Real estate is a popular vehicle for the shadowy practice, with few government regulations in place to prevent it.

    The government seeks SME thoughts on payment times

    Small Business Minister Julie Collins is urging small and medium businesses to share their thoughts for a government review regarding accelerating payment times between major companies and their suppliers.

    Disney cutting 7000 jobs

    Reinstalled Chief Executive Bob Iger is seeking to cut $5.5 billion USD from its annual costs to drive profits. He is also under pressure to make Disney+ profitable and find new ways to monetise the Disney catalogue.

    UNSW psychiatry professor seeks to redefine burnout

    Gordon Parker, the founder of the Black Dog Institute, argues that burnout is not just a syndrome resulting from chronic workplace stress that has not been successfully managed. Instead, it’s a more wide-ranging condition that must be redefined to learn how to prevent it.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 16 November 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    ASX slides as other world markets try to find their footing

    The ASX was looking good at the start of the week, but with the US wobbling around a recession and crypto crashing, all gains were erased. Stocks dropped to a low not seen since the start of the pandemic panic.

    Chaos looms at Aussie ports as workers locked out

    The country’s largest tugboat operator, Svitzer, is in an ongoing dispute with the union. The result is that crews have been locked out of ports indefinitely.

    Commonwealth, ANZ, and Westpac ordered to pay up

    Up to one million customers could be eligible for compensation from the big banks after a major class action win. The lawsuit was over consumer credit insurance which customers were sold while taking out personal loans and credit cards.

    VOLY quietly deletes social media and closes app

    Australian start-up grocery delivery service VOLY seems to have stopped operations. When users log in to the app there is a message stating they are closed. Most of their social media accounts have been taken offline.

    Mass layoffs at Amazon starting as soon as this week

    It seems that none of the large corporations are immune to current economic conditions, with Amazon announcing they will be laying off about 10,000 workers across departments.

    Jeff Bezos announces he will give away most of his fortune worth over US$124 billion

    He started by awarding Dolly Parton, who is well-known for funding worthy causes, $100 million to donate as she sees fit. A fund to fight climate change is also in the works.

    No more free lunches at Twitter

    Elon Musk said that the average meal cost US$400 per person – a claim that the former head of the meal program refuted on Twitter. The cut comes days after Musk scrapped Twitter’s work from home policy and mandated employees to return to the office for at least 40 hours a week.

    Funds vanish from crypto exchange

    FTX, one of the world’s largest cryptocurrency exchanges, filed for bankruptcy on Friday. Hours later, US$477 million was missing from the exchange. A probe is underway.

    Retirees defy ageism by returning to work

    With many businesses experiencing a severe labour shortage, some creative business owners are reaching out specifically to older workers to help fill the gaps. The result has proven to be a win for both parties.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

    The post Business Update – 16 November 2022 appeared first on ausmasternew.staging.bizinkonline.com.

  • Business Update – 27 September 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Permit and dining fees set to return to Melbourne

    To ease the burden of the pandemic, the city allowed alfresco dining options at restaurants without having to pay a fee. Now that business is bouncing back, Melbourne is seeking to reestablish the permits traditionally required after waiving $2.36 million worth of fees since October 2020.

    World stocks led down by Wall Street

    The US Federal Reserve made it clear on Friday that it would continue to raise interest rates in an effort to stop inflation, even if it means causing a deeper recession.

    Many iconic Aussie brands are being sold to foreign companies

    There are many reasons why it seems like there has been a slew of foreign acquisitions of Australian companies lately, including the world opening back up for business after the pandemic. Some experts say the number of takeovers will only continue to rise.

    It’s the right time to buy a mansion

    As we ride the rollercoaster of the volatile housing market, one type of property has currently slid in value more than others. If you’re able to buy a mansion now you will likely snag a deal, as they gain more value during the good times than a modest house would. But buyer beware – they also lose the most value in the bad times, which is why now is a good time to buy.

    Treasurer warns that owning a home is about to get even less affordable

    For those of us who are unlikely to purchase a mansion anytime soon, Treasurer Jim Chalmers is warning Australians to “batten down the hatches.” With interest rates rising steadily in the US, he warns that the worst is yet to come in Australia.

    Qantas restores vegetarian options after backlash

    Australia’s national carrier was forced to backtrack on its decision that would have forced passengers to either eat meat or go hungry.

    Did you notice our recent mining boom?

    Believe it or not, Australia just experienced its greatest ever mining boom. Iron ore, copper, and coal all hit all-time price highs. The reason you likely didn’t notice is that it came with huge rises in gas export prices, so it actually made us poorer.

    How to save money at the bowser

    The temporary 22.1 cent fuel excise cut is set to end this week, just as the cost of living is as high as ever. Finder money expert Sarah Megginson shares two tricks that can help you save on your fuel costs.

    Cryptocurrency investors falling victim to fake websites

    A rising global cryptocurrency scam includes fake websites tricking investors into thinking they’re using a legitimate company.

    Peeled mandarin orange for sale

    Shoppers in Sydney were left gobsmacked last week when someone spotted a single mandarin orange for sale – peeled, sectioned, and presented in an environmentally-friendly cup. The asking price was a shocking $9.50.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 13 September 2022

    Business Update – 13 September 2022

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    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    All big four banks now aligned with Reserve Bank’s rate rise

    After last week’s decision by the Reserve Bank to raise the official cash rate to 2.35 per cent, Westpac is the last of the big four banks to raise its interest rate to align.

    Public holiday may hurt small businesses, critics say

    Government announced that Australia will observe a public holiday on September 22 to mourn and honour Queen Elizabeth II. However, not everyone is enthused – critics say that a forced closure will be hard on already-suffering businesses.

    Summit makes it clear that we need more women in the workforce

    The Jobs and Skills Summit was held earlier this month, and was meant to address unemployment and labour shortage concerns. Some say it’s a start, but to see real improvement, we need more women in the workforce immediately.

    Government seeks to ease housing crisis with new law

    Labor is expected to introduce a new law this week that would seek to encourage pensioners to downsize, freeing up their large homes for younger families.

    Aussies struggling with rental housing hikes

    Renters in most areas are faced with an impossible situation. With the price of everything going up, landlords are telling renters to either pay more or get out once their leases are up. Some are reporting increases of hundreds of dollars per week.

    Calls to extend fuel excise cut go unanswered

    The fuel excise cut is set to expire on September 29, and the government has made it clear that it won’t be extended. Many are concerned about an economic ripple effect – people may stop spending in retail in restaurants if they can’t afford to drive anywhere.

    How the government could help small businesses as inflation rates rise

    Inflation is painful for small businesses, but there are ways to ease the sting. SmartCompany has rounded up three ways the government could help protect Australian businesses from inflation.

    Construction growth falls in June quarter

    While the Australian economy grew overall last quarter, the construction industry took a bit of a hit. Skills shortages, supply chain disruptions, and inflation-affected material costs combined to deliver the blow.

    How China’s economy affects Australia

    China’s economy has been under close watch as it adapts to evolving Covid-19 restrictions, property market fluctuations, and population changes. Find out why all this matters to Australia here.

    Money will change eventually, but not anytime soon

    With the death of Queen Elizabeth II on September 8, Commonwealth nations around the world began to wonder what will happen to the existing coins that bear the queen’s likeness.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Tips to Navigating the Post-pandemic Business Landscape

    Tips to Navigating the Post-pandemic Business Landscape

    Covid has resulted in many business transformations. While some small businesses found themselves shifting their offerings, others moved online or found new niches. If you’re wondering how to continue moving your business forward following Covid, you’re probably not alone.

    Here are some important tips for navigating the business landscape following Covid.

    1. Explore your remote options

    Having a business model that enables you and your staff to work remotely gives you incredible flexibility in how you run your business. That doesn’t mean you have to move to an entirely remote work-force, although you can if you want to, but it does mean that should your staff have to work from home, they can still access the information they need to do their jobs.

    Where information may have been stored on your computers’ hard drives, consider moving to cloud-based options, which allow for secure remote access. If you have documents that need signing or require collaboration, look into tools that allow staff to do so from wherever they happen to be.

    2. Create an in-person experience for people purchasing from you remotely

    Where possible, shift your business so your customers or clients get a remote experience that comes close to matching the experience they have when they visit your store or office.

    You can explore offering telemedicine either online or through phone calls. If you have a retail store, consider offering virtual reality changing rooms, so people can see how the clothes they want to buy online look on them. Furniture stores can enable customers to upload pictures of their rooms so they can see how the furniture they’re considering would look in those rooms.

    While a remote experience won’t ever be exactly the same as an in-person experience, there are things you can do to give customers and clients similar services that make their purchasing decisions easier.

    3. Talk to your customers and clients about their needs

    What your customers and clients needed from you before Covid may now have changed, and it’s important for you to identify those changes and shift accordingly. Many households have changed their routines and developed new habits, some of which will persist for years.

    Is there a new product or service you can offer to help them? Are they concerned about being in your office in person? Are they more eager than they used to be to get out of their homes? Have they shifted to online shopping enough to justify you having an online store?

    Don’t guess at the answers to these questions, reach out to your customers to ask. Ask them how their habits have changed, what they’re looking forward to buying from you and what concerns they have about returning to in-person transactions.

    4. Explore your data

    While it’s important to talk to your customers and clients about how their lives have changed, take note of how your market has changed. If you run a hospitality business that thrived on tourism, have you made up for it by marketing to locals? Are more of your customers coming from a different market segment than they used to? Did a service you provide suddenly take off during Covid?

    Look at what your numbers and data are telling you. Although not all changes will be permanent, how your numbers have shifted can indicate new paths for you to follow and new ways to market your business.

    Final Thoughts

    The post-Covid business landscape will most likely look different from pre-Covid. By following a few steps, you can make the transition smoother for you, your team and your clients.

  • Business Update – 2 March 2022

    Business Update – 2 March 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    WA Border Reopening

    After 697 days, Western Australia has finally reopened its borders. From 12: 01am Thursday, a long list of new restrictions is expected to stay in place for four weeks.

    Strong Economic Growth at the End of 2021

    The economy has reported its equal-best quarter of growth in 46 years, according to ABS National Accounts which showed a 3.4% increase in the December 2021 quarter. The National Accounts provide further evidence of rising inflation that may bring forward interest rate hikes.

    Business Investment Rebounds in Q4

    Australian business investment rebounded modestly last quarter, as demand recovered from lockdowns. The latest data from the Australian Bureau of Statistics showed capital expenditure rose a real 1.1% in the December quarter to $33.3 billion. Spending plans for the year to end-June 2022 were upgraded to $144.8 billion.

    Business Assistance Package for WA Businesses

    The Level 2 COVID-19 Business Assistance Package is available for businesses in Western Australia most impacted by restrictions. The assistance includes a $66.8 million Small Business Hardship Grants Program, $2.8 million of payroll tax relief for large hospitality businesses, and $2.1 million for a COVID-19 Commercial Sporting Franchises Support Program.

    Financial Assistance for Flood Victims in QLD and NSW

    Residents in 26 flood-affected local government areas across Queensland and New South Wales can apply for Commonwealth financial support through Services Australia. Australian Government Disaster Recovery Payment (AGDRP) of $1,000 per eligible adult and $400 per eligible child is available.

    Safe Transition Industry Support Package

    The WA Government has launched a $77 million Safe Transition Industry Support Package to assist eligible businesses and individuals in sectors most affected by the decision to delay the full reopening of WA’s borders. It includes nine support programs for the international education, tourism, aviation and events sectors.

    NSW Unveils $1 Billion Support Package for Businesses

    The New South Wales government has unveiled a $1 billion support package for small- and medium-sized businesses hit by the Omicron outbreak. The package will provide a payment of 20% of weekly payroll costs to businesses that can prove at least a 40% decline in turnover across January. Payments would range from a minimum of $500 to a maximum of $5,000 a week.

    Eligibility Criteria for Tourism, Hospitality and Gym Grant in SA Extended

    The South Australian government has announced the eligibility criteria for its Tourism, Hospitality and Gym Grant will be extended to include newer businesses that began operating after December 2020.

    The payment will be:

    • $3,000 (for employing businesses) or $1,000 (for non-employing businesses);
    • Additional $1,000 for CBD businesses;
    • Additional $7,000 for tourism, hospitality and other eligible businesses with turnover above $2 million;
    • Additional top-up equivalent to automatic payment for businesses that did not receive the automatic payment.

    The grant is automatically paid to businesses that have received a COVID-19 Tourism and Hospitality Support Grant or those that received an additional COVID-19 Business Support Grant. You can check for more available grants here.

    Pandemic Leave Disaster Payment

    People who are forced out of work to isolate due to being infected or being a close contact are eligible for the Pandemic Leave Disaster Payment.

    You are also eligible if you are caring for a child under 16 years old who is a close contact or infected, or someone with a disability or a severe medical condition who is a close contact of someone with COVID-19.

    The payment was initially given in the form of a $750 lump sum payment for seven days. However, this changed slightly from 18 January into a tiered system. While it remains a lump sum payment, those who lose over 20 hours of work will receive the full $750, but if you lose between 8 and 20 hours, you will only receive $450.

    A financial hardship test has also been introduced, which means anyone with $10,000 available and accessible to them will not get the payment.

    You can find more information about Pandemic Leave Disaster Payment conditions specific to your state or territory here.

    Support for Small Businesses

    If your business is struggling, the ATO offers a wide range of support for those affected by the pandemic, natural disasters, mental health issues, or financial difficulties.

    Learn more about the available support, and the small business debt helpline for free, independent advice.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • How to Win Your Customers Back in 2022

    How to Win Your Customers Back in 2022

    Whether your small business is business-to-business (B2B) or business-to-consumer (B2C), you likely deal with some level of customer churn, especially given the COVID-19 pandemic. Even customers who love your business and your products may have lapsed for a variety of reasons.

    Whatever their reasons for leaving, it’s still a great idea to try to win them back. Why? Mainly because winning back a lost customer still has a higher success rate than converting a prospect into a customer. After all, they’ve already bought your product or service once, so you don’t have to convince them of the need. And you don’t need to build brand awareness, they already know you exist.

    Happy customer

    Even if you can’t win everyone back, those you can bring back to your business will affect your bottom line–and will do so at less expensive overall.

    Here are some strategies to win back customers who have left

    Ask why they left

    You can learn a lot from customers simply by asking the right questions. The information you get may enable you to make some adjustments or start a conversation to win them back. For example, you may learn that your product or service is missing a vital feature that your competitors are offering. Based on that, you may want to adjust your product or service.

    Consider sending a survey to your customers to find out not only why they left, but why they chose you in the first place, and what you could do to win them back. These surveys can be sent when someone cancels their membership or goes a long time without ordering from your company.

    Ask questions like:

    • Why did you decide to become our customer?
    • What did you like most about our product/service?
    • What circumstances caused you to leave our company?
    • If you switched to a competitor, what made you choose them?
    • What could we do to earn back your business?

    Identify people who are more likely to come back to you

    You won’t win over every lapsed customer, but there are some who are more likely to return to you. Those include people who left because of pricing issues rather than service issues, those who left without voicing any complaints, and those who referred you to others. Additionally, the clients who purchased the most from you were also likely highly satisfied with you at some point and probably easier to sell to again.

    This step is easier to do if you have customer relationship management (CRM) software and can follow your clients through their lifecycle.

    Offer the right solutions

    Determine what you’re willing to do to win them back and come up with solutions that could address their reasons for leaving. For example, if you’re willing to lower your price slightly or offer a special discount for returning customers, you can offer that to lapsed clients. If you don’t want to drop the price but can offer a premium service at no additional cost, consider that solution.

    If customers said your product didn’t have enough features, let them know you’re upgrading your product and invite their feedback on the changes you make. This lets them know you heard their concerns and gets them invested in the final product.

    Know your churn rate

    Your churn rate is the percentage of people who stop using your product or service in a time period. You determine the time period (say, a week, a month, a quarter, or a year). Take the number of customers you lost in a time period and divide it by the number of customers you had at the start of that same period. Then, multiply that number by 100 to get the percentage.

    If you have 500 customers at the start of the month and lost 10, then you have a churn rate of 2%.

    A lower churn rate indicates you have happy customers who love your brand and your product.

    Final thoughts

    You can learn a lot from the customers who have left your business, both in terms of how you can win them back and how you can win over new customers. Take the time to survey them to find out why they left and what you could have done differently and make adjustments you feel are necessary.

  • Business Update – 2 February 2022

    Business Update – 2 February 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    NSW Unveils $1 Billion Support Package for Businesses

    The New South Wales government has unveiled a $1 billion support package for small- and medium-sized businesses hit by the Omicron outbreak.

    However, the payment will be capped at half of what was offered during the Delta wave in 2021, after the federal government refused to split the cost of the package.

    The package will provide a payment of 20% of weekly payroll costs to businesses that can prove at least a 40% decline in turnover across January. Payments would range from a minimum of $500 to a maximum of $5,000 a week.

    $800 Bonus to Support Aged Care Workforce

    The government will provide $210 million to support the aged care workforce to continue to care for older Australians during the pandemic. The $800 bonus will be paid in two instalments of up to $400 each.

    The payments will be for clinical care workers and expanded to those providing direct care, food or cleaning services in government-subsidised residential care.

    Australia’s Economic Accelerator Announced

    The new $1.6 billion Australia’s Economic Accelerator is part of the $2.2 billion package for the commercialisation of the six national manufacturing priority areas and will turn the country’s leading research into world-beating businesses.

    Together with a new $150 million expansion of CSIRO’s Main Sequence Ventures, it will reshape research funding to emphasise projects with high potential for commercialisation that are directed at National Manufacturing Priorities and industry engagement.

    Retail Sales Declined in December

    Latest figures from the Australian Bureau of Statistics showed retail sales fell 4.4% in December to $31.9 billion after a huge 7.3% surge in November. Sales were still up 4.8% compared to the previous year and sharply higher for the December quarter as a while, suggesting household spending made a major contribution to economic growth.

    A further slowdown was likely in January as a surge in COVID-19 cases led to a self-imposed lockdown by many consumers.

    Rapid Antigen Tests Now Free for Some Australians

    Individuals who hold any of the following concession cards can access up to 10 free rapid tests from pharmacies over the next three months:

    • Pensioner concession card
    • Commonwealth seniors health care card
    • DVA gold, white or orange card
    • Health care card
    • Low-income card

    If you fit the criteria, you need to visit your local pharmacy in person to get your free tests, or your carer or guardian can do it for you.

    Eligibility Criteria for Tourism, Hospitality and Gym Grant in SA Extended

    The South Australian government has announced the eligibility criteria for its Tourism, Hospitality and Gym Grant will be extended to include newer businesses that began operating after December 2020.

    The payment will be:

    • $3,000 (for employing businesses) or $1,000 (for non-employing businesses);
    • Additional $1,000 for CBD businesses;
    • Additional $7,000 for tourism, hospitality and other eligible businesses with turnover above $2 million;
    • Additional top-up equivalent to automatic payment for businesses that did not receive the automatic payment.

    The grant is automatically paid to businesses that have received a COVID-19 Tourism and Hospitality Support Grant or those that received an additional COVID-19 Business Support Grant. You can check for more available grants here.

    Support for Small Businesses

    If your business is struggling, the ATO offers a wide range of support for those affected by the pandemic, natural disasters, mental health issues, or financial difficulties.

    Learn more about the available support, and the small business debt helpline for free, independent advice.

    Webinars to Help You Become More Efficient with Tax and Super

    The ATO will be offering two webinars this January and February to help you streamline processes and manage your tax and super online.

    These sessions will teach you the ins and outs of GST, pay as you go withholding, pay as you go instalments, how to lodge your tax returns, and more. Need expert help with your tax and super? Get in touch with us today!

    Pandemic Leave Disaster Payment

    People who are forced out of work to isolate due to being infected or being a close contact are eligible for the Pandemic Leave Disaster Payment.

    You are also eligible if you are caring for a child under 16 years old who is a close contact or infected, or someone with a disability or a severe medical condition who is a close contact of someone with COVID-19.

    The payment was initially given in the form of a $750 lump sum payment for seven days. However, this changed slightly from 18 January into a tiered system. While it remains a lump sum payment, those who lose over 20 hours of work will receive the full $750, but if you lose between 8 and 20 hours, you will only receive $450.

    A financial hardship test has also been introduced, which means anyone with $10,000 available and accessible to them will not get the payment.

    You can find more information about Pandemic Leave Disaster Payment conditions specific to your state or territory here.

    COVID-19 Vaccination Info Kiosks

    COVID-19 vaccination information kiosks are now open in shopping centres and at events in New South Wales, Queensland, South Australia and Western Australia to help you book a vaccination appointment.

    Grants for South Australian Businesses

    The South Australian government has announced a $40 million support package for businesses affected by COVID-19 restrictions. Initial automatic cash grants of up to $11,000 will be paid to eligible tourism and hospitality businesses, as well as gyms.

    A second cash grant will be available on application for businesses who suffered a 30% reduction in turnover in the two weeks starting from 27 December. Other businesses who have had a 50% reduction in turnover during the same period will be eligible for grants of up to $8,000.

    Meanwhile, a grant of up to $100,000 will be available for major events that had to be cancelled or delayed between 27 December and 27 January.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 25 January 2022

    Business Update – 25 January 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    WA Cancels Plan to Reopen Borders on 5 February

    All states and territories, except Western Australia, have reopened their internal borders despite a record surge in cases. Last Thursday, WA Premier Mark McGowan made a shock announcement that the reopening of borders, which was originally set on 5 February, would be delayed indefinitely or at least until the percentage of triple dose vaccinations hit 80%.

    Currently, triple dose vaccinations are at around 26%.

    EU and US Cut Australia from Travel Lists

    The US and Europe have downgraded Australia’s travel safety rating due to the surge in Omicron cases. The European Council took Australia off its travel green list, which means restrictions will be imposed for non-essential travel. On the other hand, the US listed Australia at its highest risk rating.

    While it have become more difficult for Australians to visit these countries, it is now easier for them to get home. A PCR test is no longer required for international arrivals to the country, and instead, a rapid test within 24 hours of departure will be accepted.

    Rapid Antigen Tests Now Free for Some Australians

    Individuals who hold any of the following concession cards can access up to 10 free rapid tests from pharmacies over the next three months:

    • Pensioner concession card
    • Commonwealth seniors health care card
    • DVA gold, white or orange card
    • Health care card
    • Low-income card

    If you fit the criteria, you need to visit your local pharmacy in person to get your free tests, or your carer or guardian can do it for you.

    Novavax COVID-19 to be Available Soon

    Australians 18 years old and above will now have access to a fourth COVID-19 vaccine, Nuvaxovid (Novavax) in the coming weeks. The government has purchased 51 million doses of the Novavax COVID-19 vaccine, with samples set to arrive in early February for the Therapeutic Goods Administration batch testing.

    The Novavax vaccine will be available to be administered from the week of 21 February if the testing turns out to be successful.

    Business Confidence Hit by COVID-19 Surge

    A survey from the National Australia Bank showed its index of business confidence slid 24 points to -12 in December, worse than the decline during the Delta wave last year. This comes as a surge in COVID-19 cases negatively affected consumer spending and staffing.

    Business conditions eased a more modest 3 points to +8, as sales held firm at +14 and profitability climbed a point to +10. Meanwhile, its measure of employment showed a decline of 9 points to +2.

    Australian Businesses Struggle with “Lockdown-like Conditions”

    Australian Chamber of Commerce and Industry chief executive Andrew McKellar said businesses across a wide range of industries in Australia are struggling due to staff shortages, supply chain crunch that lead to higher costs, and weak consumer confidence.

    A recent survey by Business NSW also showed 40% of businesses reported they did not have enough cash flow for the next three months.

    Are you one of the business owners who are having cash flow troubles? Get in touch with us today!

    Eligibility Criteria for Tourism, Hospitality and Gym Grant in SA Extended

    The South Australian government has announced the eligibility criteria for its Tourism, Hospitality and Gym Grant will be extended to include newer businesses that began operating after December 2020.

    The payment will be:

    • $3,000 (for employing businesses) or $1,000 (for non-employing businesses);
    • Additional $1,000 for CBD businesses;
    • Additional $7,000 for tourism, hospitality and other eligible businesses with turnover above $2 million;
    • Additional top-up equivalent to automatic payment for businesses that did not receive the automatic payment.

    The grant is automatically paid to businesses that have received a COVID-19 Tourism and Hospitality Support Grant or those that received an additional COVID-19 Business Support Grant. You can check for more available grants here.

    Support for Small Businesses

    If your business is struggling, the ATO offers a wide range of support for those affected by the pandemic, natural disasters, mental health issues, or financial difficulties.

    Learn more about the available support, and the small business debt helpline for free, independent advice.

    Webinars to Help You Become More Efficient with Tax and Super

    The ATO will be offering two webinars this January and February to help you streamline processes and manage your tax and super online.

    These sessions will teach you the ins and outs of GST, pay as you go withholding, pay as you go instalments, how to lodge your tax returns, and more. Need expert help with your tax and super? Get in touch with us today!

    Pandemic Leave Disaster Payment

    People who are forced out of work to isolate due to being infected or being a close contact are eligible for the Pandemic Leave Disaster Payment.

    You are also eligible if you are caring for a child under 16 years old who is a close contact or infected, or someone with a disability or a severe medical condition who is a close contact of someone with COVID-19.

    The payment was initially given in the form of a $750 lump sum payment for seven days. However, this changed slightly from 18 January into a tiered system. While it remains a lump sum payment, those who lose over 20 hours of work will receive the full $750, but if you lose between 8 and 20 hours, you will only receive $450.

    A financial hardship test has also been introduced, which means anyone with $10,000 available and accessible to them will not get the payment.

    You can find more information about Pandemic Leave Disaster Payment conditions specific to your state or territory here.

    COVID-19 Vaccination Info Kiosks

    COVID-19 vaccination information kiosks are now open in shopping centres and at events in New South Wales, Queensland, South Australia and Western Australia to help you book a vaccination appointment.

    Grants for South Australian Businesses

    The South Australian government has announced a $40 million support package for businesses affected by COVID-19 restrictions. Initial automatic cash grants of up to $11,000 will be paid to eligible tourism and hospitality businesses, as well as gyms.

    A second cash grant will be available on application for businesses who suffered a 30% reduction in turnover in the two weeks starting from 27 December. Other businesses who have had a 50% reduction in turnover during the same period will be eligible for grants of up to $8,000.

    Meanwhile, a grant of up to $100,000 will be available for major events that had to be cancelled or delayed between 27 December and 27 January.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 19 January 2022

    Business Update – 19 January 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Should You Mix or Match Your Booster Dose?

    In Australia, Pfizer and Moderna COVID-19 vaccines are recommended as booster shots, regardless of which vaccine you had for your first two doses. Some research has indicated that “mixing and matching” vaccines could give your immune system a bigger boost.

    Eligibility Criteria for Tourism, Hospitality and Gym Grant in SA Extended

    The South Australian government has announced the eligibility criteria for its Tourism, Hospitality and Gym Grant will be extended to include newer businesses that began operating after December 2020.

    The payment will be:

    • $3,000 (for employing businesses) or $1,000 (for non-employing businesses);
    • Additional $1,000 for CBD businesses;
    • Additional $7,000 for tourism, hospitality and other eligible businesses with turnover above $2 million;
    • Additional top-up equivalent to automatic payment for businesses that did not receive the automatic payment.

    The grant is automatically paid to businesses that have received a COVID-19 Tourism and Hospitality Support Grant or those that received an additional COVID-19 Business Support Grant. You can check for more available grants here.

    Support for Small Businesses

    If your business is struggling, the ATO offers a wide range of support for those affected by the pandemic, natural disasters, mental health issues, or financial difficulties.

    Learn more about the available support, and the small business debt helpline for free, independent advice.

    Update Your ABN Details

    Make your ABN details even more detailed by adding up to 4 additional business activities on top of the main business activity currently stored. By reflecting the full range of your operations, government agencies will be able to provide you with the right support and access to stimulus measures.

    You can update your ABN details using myGovID and Relationship Authorisation Manager (RAM) to log in.

    Webinars to Help You Become More Efficient with Tax and Super

    The ATO will be offering two webinars this January and February to help you streamline processes and manage your tax and super online.

    These sessions will teach you the ins and outs of GST, pay as you go withholding, pay as you go instalments, how to lodge your tax returns, and more. Need expert help with your tax and super? Get in touch with us today!

    Pandemic Leave Disaster Payment

    People who are forced out of work to isolate due to being infected or being a close contact are eligible for the Pandemic Leave Disaster Payment.

    You are also eligible if you are caring for a child under 16 years old who is a close contact or infected, or someone with a disability or a severe medical condition who is a close contact of someone with COVID-19.

    The payment was initially given in the form of a $750 lump sum payment for seven days. However, this changed slightly from 18 January into a tiered system. While it remains a lump sum payment, those who lose over 20 hours of work will receive the full $750, but if you lose between 8 and 20 hours, you will only receive $450.

    A financial hardship test has also been introduced, which means anyone with $10,000 available and accessible to them will not get the payment.

    You can find more information about Pandemic Leave Disaster Payment conditions specific to your state or territory here.

    Visa Fee Refund Offered to Students and Backpackers to Fill Worker Shortage

    The federal government will provide a fee rebate, which is around $600, for international students who arrive anytime in the next eight weeks and for backpackers on working holiday-maker visas who arrive within the next 12 weeks. This is an attempt to help prop up industries struggling with worker shortages.

    COVID-19 Vaccination Info Kiosks

    COVID-19 vaccination information kiosks are now open in shopping centres and at events in New South Wales, Queensland, South Australia and Western Australia to help you book a vaccination appointment.

    Grants for South Australian Businesses

    The South Australian government has announced a $40 million support package for businesses affected by COVID-19 restrictions. Initial automatic cash grants of up to $11,000 will be paid to eligible tourism and hospitality businesses, as well as gyms.

    A second cash grant will be available on application for businesses who suffered a 30% reduction in turnover in the two weeks starting from 27 December. Other businesses who have had a 50% reduction in turnover during the same period will be eligible for grants of up to $8,000.

    Meanwhile, a grant of up to $100,000 will be available for major events that had to be cancelled or delayed between 27 December and 27 January.

    Business Adoption of eInvoicing

    More than 1.2 billion invoices are exchanged in Australia every year, with around 90% of invoice processing still partly or fully manual. Replacing a paper or email invoice with an eInvoice will lead to up to around $20 in cost savings.

    The government has taken a series of actions to support the business adoption of eInvoicing.

    In the 2020-21 Budget, as part of the JobMaker Digital Business Plan, the government invested $3.6 million to facilitate eInvoicing adoption across the public sector.
    In the 2021-22 Budget, as part of the Digital Economy Strategy, the Government invested a further $15.3 million to improve business awareness and accelerate eInvoicing adoption.

    The government is now seeking stakeholder views on further ways to support business adoption of eInvoicing, including by consulting on the idea of a Business eInvoicing Right (BER). You can submit responses to this consultation up until 25 February 2022. You can view the submission guidelines here.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 12 January 2022

    Business Update – 12 January 2022

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Pandemic Leave Disaster Payment

    People who are forced out of work to isolate due to being infected or being a close contact are eligible for the Pandemic Leave Disaster Payment.

    You are also eligible if you are caring for a child under 16 years old who is a close contact or infected, or someone with a disability or a severe medical condition who is a close contact of someone with COVID-19.

    The payment is currently given in the form of a $750 lump sum payment for seven days. However, this will change slightly from 18 January into a tiered system. While it will remain a lump sum payment, those who lose over 20 hours of work will receive the full $750, but if you lose between 8 and 20 hours, you will only receive $450.

    A financial hardship test will also be introduced next week, which will mean anyone with $10,000 available and accessible to them will not get the payment.

    You can find more information about Pandemic Leave Disaster Payment conditions specific to your state or territory here.

    NSW Introduced Restrictions Due to Omicron Variant

    NSW introduced restrictions on socialising, as the government tries to ease pressure on its health system due to the increasing cases of COVID-19.

    Singing and dancing at clubs and bars is banned from 8 January to 27 January, while residents are being encouraged to limit large indoor and outdoor gatherings, and to remain seated while drinking in hospitality venues. This comes as mask mandates and density limits in hospitality settings were reintroduced last month.

    Consumer Confidence Relatively Stable

    Consumer confidence took a smaller-than-expected decline of 2.2% in December, according to the results of ANZ-Roy Morgan’s consumer confidence survey. However, economists warn that Omicron and supply shortages could still adversely impact the economy.

    Confidence metrics used by the bank registered mixed results. Consumer confidence in current economic conditions declined by 8.7%, confidence in their current financial conditions increased 1.4%, and confidence in future financial conditions improved by 0.7%.

    ServiceWA App Launched

    The WA Government has launched the free ServiceWA app to help Western Australians with WA’s Safe Transition. This app allows people to show proof of their COVID-19 vaccination, check in at businesses and venues with SafeWA, and access their G2G Pass for interstate travel – all in one convenient place.

    You can also use this to access important information such as where to get tested or vaccinated, how to prepare a household for COVID-19, and check exposure location sites. The app is safe and secure, as it requires the user to use a Digital Identity to create an account to prove who they are online.

    You can find more information here.

    Retail Sales Hit Record Before Omicron Outbreak

    Retail sales surged to a record $33 billion in November before the Omicron outbreak. As the economy reopened, pent-up consumer demand was unleashed in the pre-Christmas and Black Friday sales period.

    Retail sales jumped 7.3% in November, confirming the economy was rebounding strongly before being subdued by the pullback in consumer spending and staff shortages in the new year due to the Omicron variant.

    Record sales in clothing, footwear and personal accessories (up 38.2%), household goods (up 11.6%), and department stores (up 26.0%) were hit in November.

    COVID-19 Vaccination Info Kiosks

    COVID-19 vaccination information kiosks are now open in shopping centres and at events in New South Wales, Queensland, South Australia and Western Australia to help you book a vaccination appointment.

    Grants for South Australian Businesses

    The South Australian government has announced a $40 million support package for businesses affected by COVID-19 restrictions. Initial automatic cash grants of up to $11,000 will be paid to eligible tourism and hospitality businesses, as well as gyms.

    A second cash grant will be available on application for businesses who suffered a 30% reduction in turnover in the two weeks starting from 27 December. Other businesses who have had a 50% reduction in turnover during the same period will be eligible for grants of up to $8,000.

    Meanwhile, a grant of up to $100,000 will be available for major events that had to be cancelled or delayed between 27 December and 27 January.

    WA Border Reopening

    Western Australia will reopen its borders at 12.01am on 5 February. For domestic travel, you can find information about state-by-state travel restrictions here. Meanwhile, for international travel, you need to check the official advisory of the country you’re visiting.

    Depending on the location, you may need to obtain a PCR test, show proof of vaccination, quarantine, or purchase insurance. Australia has a travel bubble with Singapore, which means West Australians can travel to the country without having to quarantine.

    Business Adoption of eInvoicing

    More than 1.2 billion invoices are exchanged in Australia every year, with around 90% of invoice processing still partly or fully manual. Replacing a paper or email invoice with an eInvoice will lead to up to around $20 in cost savings.

    The government has taken a series of actions to support the business adoption of eInvoicing.

    In the 2020-21 Budget, as part of the JobMaker Digital Business Plan, the government invested $3.6 million to facilitate eInvoicing adoption across the public sector.
    In the 2021-22 Budget, as part of the Digital Economy Strategy, the Government invested a further $15.3 million to improve business awareness and accelerate eInvoicing adoption.

    The government is now seeking stakeholder views on further ways to support business adoption of eInvoicing, including by consulting on the idea of a Business eInvoicing Right (BER). You can submit responses to this consultation up until 25 February 2022. You can view the submission guidelines here.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 5 January 2022

    Business Update – 5 January 2022

    Welcome back to our Weekly Digest. We hope you and your family have all had a great time during the festivities! Read on for the latest updates and some ideas to help you have a great start into the new year.

    COVID-19 Vaccination Info Kiosks

    COVID-19 vaccination information kiosks are now open in shopping centres and at events in New South Wales, Queensland, South Australia and Western Australia to help you book a vaccination appointment.

    Australia to Push Ahead with Reopening

    The government said the milder impact of the Omicron variant of COVID-19 meant Australia could push ahead with plans to reopen the economy even as new cases hit a record of over 37,000. According to Prime Minister Scott Morrison, it’s important to manage our own health, ensure that symptoms are monitored, live with the virus, and keep the economy going.

    Grants for South Australian Businesses

    The South Australian government has announced a $40 million support package for businesses affected by COVID-19 restrictions. Initial automatic cash grants of up to $11,000 will be paid to eligible tourism and hospitality businesses, as well as gyms.

    A second cash grant will be available on application for businesses who suffered a 30% reduction in turnover in the two weeks starting from 27 December. Other businesses who have had a 50% reduction in turnover during the same period will be eligible for grants of up to $8,000.

    Meanwhile, a grant of up to $100,000 will be available for major events that had to be cancelled or delayed between 27 December and 27 January.

    WA Border Reopening

    Western Australia will reopen its borders at 12.01am on 5 February. For domestic travel, you can find information about state-by-state travel restrictions here. Meanwhile, for international travel, you need to check the official advisory of the country you’re visiting.

    Depending on the location, you may need to obtain a PCR test, show proof of vaccination, quarantine, or purchase insurance. Australia has a travel bubble with Singapore, which means West Australians can travel to the country without having to quarantine.

    Business Adoption of eInvoicing

    More than 1.2 billion invoices are exchanged in Australia every year, with around 90% of invoice processing still partly or fully manual. Replacing a paper or email invoice with an eInvoice will lead to up to around $20 in cost savings.

    The government has taken a series of actions to support the business adoption of eInvoicing.

    • In the 2020-21 Budget, as part of the JobMaker Digital Business Plan, the government invested $3.6 million to facilitate eInvoicing adoption across the public sector.
    • In the 2021-22 Budget, as part of the Digital Economy Strategy, the Government invested a further $15.3 million to improve business awareness and accelerate eInvoicing adoption.

    The government is now seeking stakeholder views on further ways to support business adoption of eInvoicing, including by consulting on the idea of a Business eInvoicing Right (BER). You can submit responses to this consultation up until 25 February 2022. You can view the submission guidelines here.

    5 Ways to Beat Inflation

    Business owners will encounter a lot of opportunities and face hurdles in 2022. One of the greatest challenges is likely to be inflation due to the increase in national debt, among other factors. This Forbes article shares some tips on how entrepreneurs can fight back.

    1. Do more with less. Many have improved their financial discipline due to the pandemic. Continue to cut waste and find more ways to do more with less. After cutting waste, focus on building high-margin products and services.
    2. Seek more low-cost financing and cut financing costs. Government financing can be a great source of cheap financing for business.
    3. Raise more internal financing. Improve your cash flow.
    4. Use smart driver-focused sales. One of the biggest problems in business is getting sales and spending too much to get it. Learn how to sell more with less.
    5. Make your strategy finance-smart. Evaluate the financial impact of your business strategy and adjust if necessary.

    Need more personalised business advice? Get in touch with us today so we can discuss your specific concerns.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 22 December 2021

    Business Update – 22 December 2021

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward. This is the last weekly digest for the year. We hope you have a relaxing holiday break and we’ll be back with more updates in the New Year.

    Government Rules Out Lockdowns Despite Omicron Surge

    Prime Minister Scott Morrison said Australia must move past “the heavy hand of government” and authorities must stop shutting down people’s lives with lockdowns. This comes amid the surge of COVID-19 cases due to the Omicron variant. The government is now aiming to ramp up the rollout of booster shots.

    Australia- UK Free Trade Agreement

    The UK and Australia have signed a Free Trade Agreement, eliminating all tariffs on UK exports and making Australian products more accessible for the UK market. The deal will also allow British nationals 18 to 35 years old to work and travel in Australia for up to three years at a time, eliminating previous visa conditions.

    Australia and Vietnam Deepen Trade Ties

    The governments of Australia and Vietnam announced their enhanced economic engagement strategy to boost bilateral trade and investment ties. This will provide mutually beneficial opportunities especially in key areas such as education, resources, agriculture, manufacturing, and the digital economy.

    Over the past two decades, two-way trade has expanded by 8.6%– this is much higher than the average growth rate of 5.8% between Australia and other ASEAN countries.

    Australia-India Travel Bubble Pact

    Australia joined the list of countries that have a travel bubble agreement with India. Qantas has recently started flights between Sydney and New Delhi. It is also set to start flights between New Delhi and Melbourne before Christmas.

    Record Monthly Increase in Jobs Number

    Australia added 366,000 jobs in November, representing the single largest monthly increase in employment in history. This drove the jobless rate down to 4.6%, a level not expected until mid-2022. The latest figure surpassed market expectations of 220,000 new jobs.

    NSW: Emergency Surge Support Program Launched

    The government is now offering a one-off emergency surge support program to supply Rapid Antigen Testing kits for residential aged care facilities in New South Wales. You can find the list of eligible Local Government Areas here.

    $276 Million to Support Health Scientists

    The government is providing $276.4 million through 12 research grant opportunities to support Australian health and medical research. Researchers can apply for grants in various areas including chronic respiratory conditions, Indigenous health, and chronic neurological conditions.

    Aviation Recovery Plan Launched

    The federal government is investing an additional $78 million to help Australia’s aviation sector recover from the COVID-19 pandemic. The framework includes support to rebuild the workforce, boost general aviation, drive emerging technologies, modernize regulation, and reduce red tape.

    WA Border Reopening

    Western Australia will reopen its borders at 12.01 am on 5 February. For domestic travel, you can find information about state-by-state travel restrictions here. Meanwhile, for international travel, you need to check the official advisory of the country you’re visiting.

    Depending on the location, you may need to obtain a PCR test, show proof of vaccination, quarantine, or purchase insurance. Australia has a travel bubble with Singapore, which means West Australians can travel to the country without having to quarantine.

    Business Adoption of eInvoicing

    More than 1.2 billion invoices are exchanged in Australia every year, with around 90% of invoice processing still partly or fully manual. Replacing a paper or email invoice with an invoice will lead to up to around $20 in cost savings.

    The government has taken a series of actions to support the business adoption of eInvoicing.

    • In the 2020-21 Budget, as part of the JobMaker Digital Business Plan, the government invested $3.6 million to facilitate eInvoicing adoption across the public sector.
    • In the 2021-22 Budget, as part of the Digital Economy Strategy, the Government invested a further $15.3 million to improve business awareness and accelerate eInvoicing adoption.

    The government is now seeking stakeholder views on further ways to support business adoption of eInvoicing, including by consulting on the idea of a Business eInvoicing Right (BER). You can submit responses to this consultation up until 25 February 2022. You can view the submission guidelines here.

    FBT Implications of Christmas Parties

    As the end of the year is fast approaching, businesses are getting ready for their Christmas party and are organizing gifts for their staff. With this, it’s important to be aware of the fringe benefits tax (FBT) implications of these.

    Because there is no separate FBT category for Christmas parties, here are some ATO guidelines to keep you on track:

    • Exempt property benefits– The costs associated with such events are exempt from FBT if they are provided on a working day, on your business premises, and consumed by your employees.
    • Exempt minor benefits– It can be regarded as a minor benefit and exempt if the cost of the party is less than $300 per employee and certain conditions are met.
    • Christmas gifts– Christmas gifts to employees may be a minor benefit that is an exempt benefit when the value is less than $300.

    If you need help with your FBT, get in touch with us today to avoid running into problems with the ATO.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 8 December 2021

    Business Update – 8 December 2021

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Queensland Border Reopening Requirements

    The Queensland border will open at 1 am on 13 December, earlier than expected. Fully vaccinated people from declared “hotspots” – that includes NSW, Victoria and South Australia- will be able to enter by road or air.

    Those crossing into Queensland from a declared hotspot require evidence of a negative PCR test in the 72 hours prior to crossing the border. After arriving, those from hotspots must also take a second test after five days. Meanwhile, international arrivals will still have to quarantine.

    Rules will come into effect on 17 December to allow only vaccinated people into some public spaces.

    Pfizer Vaccine Approved for Children 5 to 11 Years Old

    The Therapeutic Goods Administration has provisionally approved the Pfizer COVID-19 vaccine for children between the ages of 5 and 11. According to the Health Minister, the rollout could begin from 10 January.

    International Students Return to Australia

    The first group of 250 international students is in quarantine after flying into Sydney under a COVID-19 pilot scheme to boost the education sector.

    Onboard the flight from Singapore were nationals from more than 15 countries who will be placed in quarantine.

    $540 Million to Expand COVID-19 Response

    The government has invested an additional $540 million in response to the COVID-19 pandemic, including significant funding to keep Australians safe and for COVID-19 testing.

    The existing Refundable Accommodation Deposit (RAD) Support Loan Program will also be extended to continue to support the residential aged care sector.

    Less Than 6% of $4.2 Billion Received in Jobkeeper Repaid

    Australian companies listed on the stock exchange repaid just 5.73% of the $4.2 billion in Jobkeeper they received over the past two years, according to data released by the Australian Securities and Investments Commission.

    They repaid just $26.8 million in 2020, but amid rebounding profits and political pressures, this increased dramatically to reach $241 million in 2021.

    Support for Farmers to Increase Soil Carbon

    The government is working with Australian farmers to help lower emissions and realize new commercial opportunities through soil carbon projects.

    According to Minister for Industry, Energy and Emissions Reduction Angus Taylor, a new Emissions Reduction Fund (ERF) method will make it easier for farmers to generate income from increasing soil carbon.

    This could create a new revenue stream of more than $2.4 billion annually for farmers and land managers. The Long Term Emissions Reduction Plan also shows increasing soil carbon could reduce our emissions by between 4 and 16%.

    FBT Implications of Christmas Parties

    As the end of the year is fast approaching, businesses are getting ready for their Christmas party and are organizing gifts for their staff. With this, it’s important to be aware of the fringe benefits tax (FBT) implications of these.

    Because there is no separate FBT category for Christmas parties, here are some ATO guidelines to keep you on track:

    • Exempt property benefits– The costs associated with such events are exempt from FBT if they are provided on a working day, on your business premises, and consumed by your employees.
    • Exempt minor benefits– It can be regarded as a minor benefit and exempt if the cost of the party is less than $300 per employee and certain conditions are met.
    • Christmas gifts– Christmas gifts to employees may be a minor benefit that is an exempt benefit when the value is less than $300.

    If you need help with your FBT, get in touch with us today to avoid running into problems with the ATO.

    Upcoming Key Dates for December 2021

    Here are the upcoming key dates for the month of December:

    21 December

    • November monthly BAS due

    Support for Apprentices to be Expanded

    The $3.9 billion Boosting Apprenticeship Commencements program will extend support into the second and third year of an eligible Australian Apprenticeship through the $716 million Completing Apprenticeship Commencements program.

    From October, eligible employers will receive a 10% wage subsidy in the second year of an eligible apprenticeship, and 5% in the third year. The government’s investment is expected to continue to support the 270,000 anticipated commencements under the Boosting Apprenticeship Commencements program from October 2020 to March 2022.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 1 December 2021

    Business Update – 1 December 2021

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    International Border Reopening for Skilled Workers and Students Delayed

    Plans to reopen international borders to skilled workers and students have been halted due to concerns over the COVID-19 Omicron variant.

    The 1 December opening will be delayed by at least two weeks, including the plan to open the border to visitors from Japan and South Korea.

    Travel Guidance for International Arrivals

    In an effort to prevent the spread of the Omicron variant, Australia has tightened its travel rules for international arrivals coming from southern African countries.

    Those entering from South Africa, Lesotho, Botswana, Zimbabwe, Mozambique, Namibia, Eswatini, Malawi and the Seychelles must undergo 14 days’ quarantine, regardless of their vaccination status.

    Travellers from other countries into NSW, Victoria, and ACT are now also required to go to their place of residence or accommodation immediately and isolate for 72 hours pending further advice.

    PM Urges State Leaders to Stick to Reopening Plans

    Despite increasing concerns about the Omicron variant, Prime Minister Scott Morrison urged state and territory leaders to stick to their reopening plans. Meanwhile, health authorities will continue to gather more information about the new strain of the coronavirus.

    Q3 Economic Decline Not as Bad as Feared

    As the Delta variant put half the population under lockdown, latest data showed Q3 GDP declined by 1.9%. However, this figure was still better than forecasts of a 2.7% decline, and relatively moderate compared to the 6.8% quarterly fall last year when the pandemic first struck.

    From 9.6% in Q2, the annual pace of growth slowed to 3.9%. Yet, this again beat forecasts of 3.0%.

    Manufacturing Industry Rebounded in November

    After several months of flat results due to the Delta variant, the manufacturing industry recovered in November. The Australian Industry Group performance of manufacturing index rose by 4.4 points to 54.8.

    However, there are still some concerns about the reliability of supply inputs and the worsening labour shortages.

    Support for Farmers to Increase Soil Carbon

    The government is working with Australian farmers to help lower emissions and realise new commercial opportunities through soil carbon projects.

    According to Minister for Industry, Energy and Emissions Reduction Angus Taylor, a new Emissions Reduction Fund (ERF) method will make it easier for farmers to generate income from increasing soil carbon.

    This could create a new revenue stream of more than $2.4 billion annually for farmers and land managers. The Long Term Emissions Reduction Plan also shows increasing soil carbon could reduce our emissions by between 4 and 16%.

    FBT Implications of Christmas Parties

    As the end of the year is fast approaching, businesses are getting ready for their Christmas party and are organising gifts for their staff. With this, it’s important to be aware of the fringe benefits tax (FBT) implications of these.

    Because there is no separate FBT category for Christmas parties, here are some ATO guidelines to keep you on track:

    • Exempt property benefits– The costs associated with such events are exempt from FBT if they are provided on a working day, on your business premises, and consumed by your employees.
    • Exempt minor benefits– It can be regarded as a minor benefit and exempt if the cost of the party is less than $300 per employee and certain conditions are met.
    • Christmas gifts– Christmas gifts to employees may be a minor benefit that is an exempt benefit when the value is less than $300.

    If you need help with your FBT, get in touch with us today to avoid running into problems with the ATO.

    Upcoming Key Dates for December 2021

    Here are the upcoming key dates for the month of December:

    21 December

    • November monthly BAS due

    Support for Apprentices to be Expanded

    The $3.9 billion Boosting Apprenticeship Commencements program will extend support into the second and third year of an eligible Australian Apprenticeship through the $716 million Completing Apprenticeship Commencements program.

    From October, eligible employers will receive a 10% wage subsidy in the second year of an eligible apprenticeship, and 5% in the third year. The government’s investment is expected to continue to support the 270,000 anticipated commencements under the Boosting Apprenticeship Commencements program from October 2020 to March 2022.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 17 November 2021

    Business Update – 17 November 2021

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    Australia Hits 90% Single-Dose Mark

    Australia has hit a new milestone, with 90% of those who are 16 years old and above having received at least one dose of a COVID-19 vaccine. This makes every state and territory on track to hit 80% fully vaccinated by the end of 2021.

    Australia Aims to Vaccinate Children Under 12 Years Old

    Australia will likely start administering the shots for children under 12 years old in January. According to Health Minister Greg Hunt, medical regulators are still reviewing the health and safety data for the vaccinations and are unlikely to decide this year.

    Just this month, the US Centres for Disease Control and Prevention recommended the Pfizer-BioNTech shot for use in the five to 11 age group, after it was authorised by the Food and Drug Administration.

    Potential Travel Bubbles with South Korea and Japan

    Australia had a two-way travel bubble with New Zealand earlier this year until Delta broke out in Sydney. A similar arrangement with Singapore is in place from 21 November.

    On Wednesday, Prime Minister Scott Morrison said he hopes South Korea and Japan would formalise arrangements in the coming weeks.

    Parts of Northern Territory Shut Down

    Federal Health Minister Greg Hunt has announced additional measures to contain the COVID-19 outbreak in the Northern Territory.

    Under these new rules, parts of the territory will be shut down until 6 pm on 18 November. This move comes after the Northern Territory recorded nine new cases on Tuesday.

    FBT Implications of Christmas Parties

    As the end of the year is fast approaching, businesses are getting ready for their Christmas party and are organising gifts for their staff. With this, it’s important to be aware of the fringe benefits tax (FBT) implications of these.

    Because there is no separate FBT category for Christmas parties, here are some ATO guidelines to keep you on track:

    • Exempt property benefits– The costs associated with such events are exempt from FBT if they are provided on a working day, on your business premises, and consumed by your employees.
    • Exempt minor benefits– It can be regarded as a minor benefit and exempt if the cost of the party is less than $300 per employee and certain conditions are met.
    • Christmas gifts– Christmas gifts to employees may be a minor benefit that is an exempt benefit when the value is less than $300.

    If you need help with your FBT, get in touch with us today to avoid running into problems with the ATO.

    Google to Invest $1 billion in Australia

    Google has announced that it will invest $1 billion in Australia over the next five years to build a research hub, increase its cloud computing capacity, and fund partnerships with local organisations.

    The Digital Future Initiative is expected to create 6,000 jobs and support 28,000 overall.

    JobMaker Hiring Credit Payments for 3rd Period

    JobMaker Hiring Credit payments can be claimed by 31 October 2021 for additional eligible employees hired between 7 April 2021 and 6 July 2021. Eligible businesses can claim for up to a year for each additional eligible employee hired between 7 October 2020 and 6 October 2021. Get in touch with us for assistance in your claim.

    Single Touch Payroll (STP) Quarterly Reporting Due Dates

    From 1 July 2021, small employers must report any closely held payees through STP. Reports can be done every pay day or quarterly. Also, STP quarterly reporting concessions for micro employers are only available to those who meet certain eligibility requirements, including the need for exceptional circumstances to exist.

    We can help you apply for this concession on your behalf. Those who haven’t started reporting through STP and don’t have a deferral or exemption must start reporting now.

    Upcoming Key Dates for November 2021

    Here are the upcoming key dates for the month of November:

    22 Nov 2021

    • October monthly BAS due

    29 Nov 2021

    • September quarter SG charge statement due

    Change in Super Rules from 1 November for Your New Employees

    There’s a change that involves an extra step to comply with ‘choice of fund’ rules when a new employee starts working for you. Currently, if new hires don’t choose their own Super fund, the employer can pay Super contributions for them to your default fund.

    Starting 1 November, employers will need to request their ‘stapled super fund’ details from the ATO. A stapled super fund is an existing account which is linked to an employee, and this change in rules aim to minimise the number of additional Super accounts opened each time an individual starts a new job.

    You can use online services for business to request for your new hires’ stapled super fund details. If you need help with your tax and super, get in touch with us!

    Changes for Directors starting in November: Identification Number Needed

    All directors of a company will need a director identification number (director ID) from November.

    The director identification number is a unique identifier that allows shareholders, creditors, employees, and consumers to know certain details about the directors of a company. All directors are required by law to verify their identity with the Australian Business Registry Services before receiving a director ID.

    All directors need to apply for their own ID so while we can’t apply for this on your behalf, we can help you if you have any questions.

    You can also follow the steps for application here.

    Support for Apprentices to be Expanded

    The $3.9 billion Boosting Apprenticeship Commencements program will extend support into the second and third year of an eligible Australian Apprenticeship through the $716 million Completing Apprenticeship Commencements program.

    From October, eligible employers will receive a 10% wage subsidy in the second year of an eligible apprenticeship, and 5% in the third year. The government’s investment is expected to continue to support the 270,000 anticipated commencements under the Boosting Apprenticeship Commencements program from October 2020 to March 2022.

    COVID-19 Government Support By State and Industry

    Small businesses that are currently suffering from lockdowns can get financial assistance to help them get through the pandemic. You can find the latest government support schemes for each state or territory here.

    The impacts of the COVID-19 restrictions vary from one industry to another. Here, you’ll find the latest government financial assistance available for particular industries.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.

  • Business Update – 10 November 2021

    Business Update – 10 November 2021

    Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward.

    $44 Million Recovery Package for Melbourne

    The Melbourne Money scheme is returning to the CBD, with the state government and City of Melbourne launching a $200m “revitalisation fund”.

    From 15 November, those dining in the CBD between Monday and Thursday can claim a 30% discount – of up to $150 – off their restaurant bill. Previously, the Melbourne Money scheme launched over the winter had a cap of $100.

    Last Sunday, funding was also announced to include a $15.7 million boost to Christmas events and pop-up attractions. An expanded Christmas Festival will also start on 12 November, two weeks earlier than usual.

    Greater Darwin Lockout Ended

    The Greater Darwin lockout ended at midnight on Tuesday, despite the Northern Territory recording one new case of COVID-19. A mask mandate will remain in place in Greater Darwin until 5pm on Friday.

    Sydney Further Eased COVID-19 Restrictions

    Sydney further eased social distancing curbs on Monday, as close to 90% of the population have been fully vaccinated.

    Although limited to people who got both doses of vaccine, the relaxation in New South Wales lifts limits on house guests or outdoor gatherings, among other measures.

    The state would transit to its booster programme phase, focusing first on the state’s most vulnerable population.

    Business Confidence at 6-month High

    Business conditions rebounded in October, after most of the COVID-19 restrictions were lifted. According to the National Australia Bank’s survey of business conditions, which measures profits, sales, and employment, figures jumped to 11 last month from 5 in September, mostly driven by the reopening of New South Wales (NSW) on 11 October.

    Meanwhile, business confidence surged to 21 in October, the highest since April. Victoria showed the biggest improvement, followed by Queensland and South Australia.

    COVID-19 Disaster Payment Changes in Victoria

    Now that 80% of the population in Victoria have been fully vaccinated, changes to the COVID-19 Disaster Payment will come into effect.

    Aside from the decrease in payment rate over a two-week period before it stops, people would need to apply each week to ensure they remain eligible.

    In the first week after a state or territory reaches the 80% milestone, people can apply for:

    • $450 if they’ve lost 8 hours or a full day’s work or more
    • $100 if they’re getting a Centrelink or Department of Veterans’ Affairs (DVA) income support payment and have lost work.

    In the second and final week after reaching 80% the payment:

    • rate decreases to $320 for those who have lost 8 hours or a full day’s work or more
    • stops for people getting a Centrelink or DVA income support payment.

    JobMaker Hiring Credit Payments for 3rd Period

    JobMaker Hiring Credit payments can be claimed by 31 October 2021 for additional eligible employees hired between 7 April 2021 and 6 July 2021. Eligible businesses can claim for up to a year for each additional eligible employee hired between 7 October 2020 and 6 October 2021. Get in touch with us for assistance in your claim.

    Single Touch Payroll (STP) Quarterly Reporting Due Dates

    From 1 July 2021, small employers must report any closely held payees through STP. Reports can be done every pay day or quarterly. Also, STP quarterly reporting concessions for micro employers are only available to those who meet certain eligibility requirements, including the need for exceptional circumstances to exist.

    We can help you apply for this concession on your behalf. Those who haven’t started reporting through STP and don’t have a deferral or exemption must start reporting now.

    Upcoming Key Dates for November 2021

    Here are the upcoming key dates for the month of November:

    22 Nov 2021

    • October monthly BAS due

    29 Nov 2021

    • September quarter SG charge statement due

    Change in Super Rules from 1 November for Your New Employees

    There’s a change that involves an extra step to comply with ‘choice of fund’ rules when a new employee starts working for you. Currently, if new hires don’t choose their own Super fund, the employer can pay Super contributions for them to your default fund.

    Starting 1 November, employers will need to request their ‘stapled super fund’ details from the ATO. A stapled super fund is an existing account which is linked to an employee, and this change in rules aim to minimise the number of additional Super accounts opened each time an individual starts a new job.

    You can use online services for business to request for your new hires’ stapled super fund details. If you need help with your tax and super, get in touch with us!

    Changes for Directors starting in November: Identification Number Needed

    All directors of a company will need a director identification number (director ID) from November.

    The director identification number is a unique identifier that allows shareholders, creditors, employees, and consumers to know certain details about the directors of a company. All directors are required by law to verify their identity with the Australian Business Registry Services before receiving a director ID.

    All directors need to apply for their own ID so while we can’t apply for this on your behalf, we can help you if you have any questions.

    You can also follow the steps for application here.

    Support for Apprentices to be Expanded

    The $3.9 billion Boosting Apprenticeship Commencements program will extend support into the second and third year of an eligible Australian Apprenticeship through the $716 million Completing Apprenticeship Commencements program.

    From October, eligible employers will receive a 10% wage subsidy in the second year of an eligible apprenticeship, and 5% in the third year. The government’s investment is expected to continue to support the 270,000 anticipated commencements under the Boosting Apprenticeship Commencements program from October 2020 to March 2022.

    COVID-19 Government Support By State and Industry

    Small businesses that are currently suffering from lockdowns can get financial assistance to help them get through the pandemic. You can find the latest government support schemes for each state or territory here.

    The impacts of the COVID-19 restrictions vary from one industry to another. Here, you’ll find the latest government financial assistance available for particular industries.

    Get in touch

    Contact us if you have any questions or want to discuss the next steps for your business.